A SCALABLE SOLUTION

Our easy-to-use, Web-based solution is modular, so you can pick what fits your business.

Choose from Pro, Premier and Enterprise-level service packages. All provide Web-based, real-time visibility into your operations and deliver the automation, standardization and efficiency you need to protect your business and power your productivity.

	Enterprise Solution	Premier Solution	Pro Solution
Company Size	7,000+ employees	1,500-7,000 employees	1-1,500 employees
Data Volume	High	Moderate	Light
Data Availability	Real-time	Real-time	Real-time
Hosting Options	Hosted or Non-Hosted	Hosted or Non-Hosted	Hosted Only

Pricing varies. Contact PenguinData today for a demonstration.

OUR MODULES – AVAILABLE AS AN EMPEROR SUITE OR À LA CARTE
Tied together on a single integrated platform for maximum efficiency, PenguinData's modules work in tandem to make the most of your data. Enter your data just once and it's instantly available across every module you're using. Coupled with PenguinData's robust alert system and reporting capabilities, this superior level of data management enables the kind of turn-on-a-dime decision making you need to fuel your success.

ʘ Denotes modules with our complete mobile interface, which allows you to tap into your data from the road.

Workforce Management System
Work order entry. Invoicing. Payroll. Simplify it all with our workforce module. The module allows you to:

• Say goodbye to multiple spreadsheets, boxes and paper forms. You'll be able to enter work orders into PenguinData's interface quickly and efficiently and they'll be searchable when you need them.
• Automate your entire invoicing and payroll process, including deductions. Easily create and reconcile invoices as well as create paysheets.
• Track key employee info, including driver's license expiration dates, insurance coverage, background checks and more. Helpful alerts make sure you stay in front of issues like lapsed insurance or invalid licensing.
• Review your weekly financials whenever you'd like. Displayed in real-time, metrics like your top grossing techs or revenue per tech become a more meaningful indicator of how well your company is performing … and they give you the ability to become more proactive than reactive.

Asset/Fleet Tracking ʘ
Your equipment and your fleet are the lifeblood of your business. Keep tabs on all your inventory – from assets like meters, tools and other equipment, to the vehicles that make up your fleet. Among this module's features are tools to let you:

• Track parts and costs.
• Assign and track tools or equipment to technicians or vehicles.
• Assign vehicles to technicians and generate a fleet roster.
• Maintain the quality of your fleet by tracking maintenance, mileage, depreciation costs and more on each vehicle. Separate alerts help you stay current on maintenance like oil changes and stay ahead of potential issues like expiring tabs.

Dispatch ʘ
Get command of your call center and easily manage it from one location with our powerful dispatch module. Featuring our Virtual Whiteboard, the module helps you:

• Track every job to improve service levels. A built-in alert system notifies dispatch when a job is in jeopardy so they can assign resources as appropriate. When married with our Virtual Whiteboard – which has complete GPS and Google Map integration and allows your dispatchers to see where technicians are at any given moment, jobs can be routed fluidly from one technician to the next throughout the day to avoid missed timeframes.
• Streamline operations and reduce truck rolls by routing technicians efficiently from a central location.
• Close out jobs on the fly upon completing, sending billing codes to payroll and invoicing.

Quality Control ʘ
Quality control is more important than ever. This module makes it easy by enabling you to:

• Set a percentage of completed jobs to be randomly sampled.
• Get instant feedback on the status of any QC job, including access to any uploaded photos.
• Trend performance issues by monitoring pass/fail ratios and technician averages.
• Assign back-charges for jobs that do not pass QC. Send the back-charges for automatic invoicing.

Warehouse Tracking ʘ
Lost inventory and equipment back-charges are a thing of the past with our warehouse tracking module, which allows you to:

• Effortlessly track every part or piece of equipment, including CPE, cable, fittings and more, right down to the tech or job.
• Transfer equipment between techs and reconcile your inventory in minutes.
• Maintain superior accountability on every job.
• Receive alerts to inform you of aging, inventory levels and quantites in stock.
• Technicians fill out parts orders electronically, or pre-set thresholds for auto-ordering truck stock.
• Complete parts usage and cost recorded to each job.
• Create your own bar code system within PenguinData for any or all assets.
• Reporting function boosts accuracy
  • Historical reports
  • Reconciliation reports
  • Issue & Return reports
  • Unlimited reporting capabilities
• Mobile Interface

MDU/Construction
Failing to manage labor and materials costs can derail any large-scale MDU or construction project. The tools built into our MDU/Construction module ensures you are able to:

• Assign projects to crews and track all equipment/materials on a large-scale project.
• Track all site surveys and underground locating tickets. Get alerts when locates are about to expire; our Google Map integration takes it a step further to make applying for locates even easier.
• Upload project data when provided electronically, saving you the time of manually entering it.
• Keep a lid on costs by setting up approval codes and tracking all costs by code.
• Automate your entire invoicing and payroll processing. You can automatically invoice as soon as projects are closed. Meanwhile, you can process payroll for both employees and sub-contractors.
• Ensure projects remain on track with regular reporting on completion percentages, quality and more.

Escalations/Damages Tracking ʘ
Don't let prolonged response times to escalations and damages ruin your reputation or your bottom line. With this module, you can:

• Track the progress of all escalations and damages in one location while assigning a tracking number and urgency level to each to ensure swift resolution. The system even notifies supervisors when action is needed.
• Upload relevant data to the system, including pictures of damage for documentation purposes.
• Improve your average closing time by monitoring the system's built-in reporting features.

Sales ʘ
Bring the same level of routing and tracking to your sales force as you do your technicians. With this module, you can automate your entire sales process, from electronically routing your sales staff to tracking all door knocks.

• Complete mobile interface to reduce nonproductive office time.
• Instance reports on conversions rates.
• Manage separate marketing campaigns and more.

Want to learn more? Contact PenguinData today for a demonstration.