WHY PENGUINDATA?

UNIFY YOUR OPERATIONS

Bring all of the pieces of your operations together. Experience PenguinData: a robust, fully integrated web-based software solution for your business.


SCALABILITY

SECURITY

DEVELOPMENT

SUPPORT

SCALABILITY

Choose what fits your business. Our Workforce Management System is available as the Emperor Suite of Modules, or individual modules a la carte.


Enter your data just once and it's instantly available across every module you're using. Coupled with PenguinData's robust alert system and reporting capabilities, this superior level of data management enables the kind of turn-on-a-dime decision making you need to fuel your success.

SECURITY

The PenguinData web application is designed to be safe & secure.

All client databases are completely separate, preventing any data from being accessed from a different domain.


STRICT USER ACCESS CONTROL

Strict access controls limit users’ view to only the data that an administrator has specified as allowed.

PASSWORD PROTECTED

All users need a valid username and password, and each client’s user list is unique and separate.

SECURE SSL v3 CONNECTION

All transactions occur over an SSL v3 connection, preventing malicious eavesdropping of any connection.

PARAMETERIZED QUERIES

All database transactions utilize parameterized queries, eliminating the threat of SQL injection.

HOSTED IN THE CLOUD

Data reliability and access is important to PenguinData


  • PenguinData has leveraged the power of cloud computing to bring our clients the most scalable SaaS products ever.
  • Gone are the days of waiting for you product carrier to bring in new hardware to meet your ever-growing capacity needs. With Amazon EC2, PenguinData can bring new hardware on line when you need It to meet customers real time demands.
  • With a dedicated test environment PenguinData can ensure that updates and improvements to the system will not impact our client’s daily operations.
  • PenguinData is 100% redundant which gives us the ability to quickly and efficiently fail over in case the primary environment is unavailable.

SECURITY MONITORING

  • PenguinData is scanned daily by Network Solutions nsProtect™ for vulnerabilities.
  • Strict access controls allow users to view only the data they have been given access to.
  • All client databases are completely separate, preventing any data from being accessed from a different domain.
  • No data from any database can be accessed without a valid username and password, and each client's user list is unique and separate.
  • All transactions occur over an SSL v3 connection, preventing malicious eavesdropping of any connection.
  • All database transactions utilize parameterized queries, eliminating the threat of SQL injection.
  • Data encryption occurs both at rest and in-transit.

FAILOVER REPLICATION

PenguinData facilitates multiple failover systems.


  • Leveraging the power and location diversity of Amazon’s EC2 environment PenguinData has set up a robust DRP for all key systems to be redundant to insure minimal client interruption.
  • PenguinData uses Amazon datacenters located on both coasts to ensure that we have the highest redundancy available for our client’s data.
  • PenguinData relies on industry best practices for cloud-based hosting to make sure your data is safe and available.
  • Amazon EC2 hosted offsite failover with continuous streaming replication. Highlights include:
    • ISO 27001 Certification.
    • Multiple SAS70 Type II Audits.
    • EC2 infrastructure is housed in Amazon controlled datacenters.
    • AES 256bit block level encryption on all database storage devices.
    • All communication between datacenters is SSH encrypted.
  • If you would like more information on Amazon EC2 and its security and reliability, please click the link below:
  • AWS

DEVELOPMENT

We understand your business challenges; we have been in your shoes. We’ve taken our insight and infused it into an effective management solution, continually refined to meet your needs.


NO NEED TO CREATE YOUR OWN SOLUTION

You could develop your own solution, but at what cost? With PenguinData, you're able to take advantage of the investments we've already made in the talent, hardware and infrastructure it takes to bring a system this robust to market. That leaves you free to focus on what's important – running your business.


YOUR SOFTWARE IS NEVER OBSOLETE

We're never standing still. Whether it's adapting to meet the fast-paced changes affecting the industry, or developing specialized functionality to meet your exact needs, we're continually evolving PenguinData to bring you the most powerful solution available.


ABOUT CUSTOMER SUPPORT

When you Partner with PenguinData, our support staff is at your service.


  • Support staff are experts in every aspect of the PenguinData Platform, in combination with having industry-specific knowledge. This means that we can go above & beyond to aid in the adaptation of our system into your specific business operation.

  • State of the art system that tracks each issue from beginning to end, providing updates along the way to keep you informed of progress and resolution. First call/first contact resolution rate 98%.

TWO WAYS TO RECEIVE SUPPORT

Internal Support Request Feature

Internal Support Request Feature: built into the PenguinData Platform


Fill out simple form which is emailed to support, so that it can be addressed immediately.


Phone Support

Phone Support:


Phone support is offered to all current clients, whether you have been with us for 1 day, or 1001 days.

TWO TIERED SUPPORT MODEL

Unique model ensures your request is handled at the correct level without additional steps.


TIER 1:
When you file a service ticket with Customer Care, our representatives review your issue. This may include a step by step walk through of processes, directions to correct reports and other steps, depending on the description of the issue. When the issue is resolved, Customer Care notifies you of the resolution. Tier 1 issues are addressed with the goal of resolution in 48 hours or less.


TIER 2:
If Customer Care determines additional research or analysis is required, Customer Care moves the service ticket for the issue to Tier 2 and notifies you via e-mail. Under Tier 2 support, deeper research and testing are performed. If necessary, the ticket is escalated to engineering, implementation, and other subject matter experts for specific input on resolving the issue. Upon resolution, Customer Care notifies you of the resolution. Tier 2 issues are resolved based on the severity of the issue as determined by Customer Care.


CLIENT TESTIMONIALS

Customers Rave.


FIND OUT WHY



LEARN MORE

PenguinData’s Emperor Suite of Modules provides a full-featured Workforce Management System, giving you the ability to automate and standardize your business data.


Case Studies >


SEE MORE

Watch any of our on-demand webinars to see PenguinData in action.


Webinars >


REQUEST A DEMO

Sign up to see a Live Demonstration about how PenguinData can solve complex problems specific to your industry.


Live Demonstration >