CUSTOMER ESCALATION MANAGEMENT & DAMAGE TRACKING MODULE

Effectively address customer incidents and damage reports quickly so issues see swift resolution. Prolonged response times can damage your company's reputation. With the Customer Escalation and Damage tracking module, you can track progress of all issues in one convenient location for faster response times.


Escalation & Damage Tracking icon

MANAGE AND TRACK PROGRESS OF ALL CUSTOMER ESCALATIONS & DAMAGE REPORTS IN ONE LOCATION

DON'T LET PROLONGED RESPONSE TIMES TO CUSTOMER ESCALATIONS AND DAMAGE REPORTS RUIN YOUR REPUTATION OR YOUR BOTTOM LINE.


Track escalations & damages by assigning a tracking number and urgency level to each one, insuring swift resolution. The system even notifies supervisors when action is needed.

Upload all relevant data to the system, including pictures of damage for documentation purposes.

Improve your average closing time by monitoring the system’s built-in reporting features.

System alerts notify supervisors when action is needed.

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Field Service Dispatch



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GO AS PAPERLESS AS YOU WANT TO BE WITH 100% REAL-TIME VIEW

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THE ABILITY TO VIEW ALL ASPECTS IN THE FIELD IN REAL TIME IS ONE OF THE GREATEST ADVANTAGES YOUR COMPANY WILL EXPERIENCE WITH PENGUINDATA WORKFORCE MANAGEMENT’S CUSTOMER ESCALATION MANAGEMENT AND DAMAGES MODULE


  • Appointment scheduling and digital history of all customer contact.
  • Priority classifications.
  • Tracking of insurance claims.
  • Assignment and routing of incident (supervisory role).

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ESCALATIONS & DAMAGES MODULE FEATURES


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