DON'T LET PROLONGED RESPONSE TIMES TO CUSTOMER ESCALATIONS AND DAMAGE REPORTS RUIN YOUR REPUTATION OR YOUR BOTTOM LINE.
When a customer logs a complaint, damage or another issue, a prompt response will allow you to stay in control of the situation. You need to have data available to identify escalations and tracking immediately and ensure the information gets to the right personnel so they can address the concern.
Escalation procedures in project management can involve multiple processes and personnel, so having a seamless system to keep the resolution process moving is essential to customer satisfaction.
With field service damage report tracking, you're able to have full visibility into the process and ensure appropriate steps are being taken to meet the clients' needs. Our client escalation management tools are tailored to your industry-specific requirements to provide optimized solutions.
Take advantage of powerful software features:
Track escalations & damages by assigning a tracking number and urgency level to each one, insuring swift resolution. The system even notifies supervisors when action is needed.
Upload all relevant data to the system, including pictures of damage for documentation purposes.
Improve your average closing time by monitoring the system’s built-in reporting features.
System alerts notify supervisors when action is needed.