CUSTOMER ESCALATION MANAGEMENT AND DAMAGE TRACKING SOFTWARE


Effectively address customer incidents and damage reports quickly so issues see swift resolution. Prolonged response times can damage your company's reputation. With the Customer Escalation and Damage tracking module, you can track progress of all issues in one convenient location for faster response times.

When you work with PenguinData, you'll have access to tailored customer escalation management software to manage customer incidents. Our intuitive solution will help you develop an optimized field service damages and escalation procedure — from the start of an issue to its resolution.


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Escalation & Damage Tracking icon

MANAGE AND TRACK PROGRESS OF ALL CUSTOMER ESCALATIONS & DAMAGE REPORTS IN ONE LOCATION

DON'T LET PROLONGED RESPONSE TIMES TO CUSTOMER ESCALATIONS AND DAMAGE REPORTS RUIN YOUR REPUTATION OR YOUR BOTTOM LINE.

When a customer logs a complaint, damage or another issue, a prompt response will allow you to stay in control of the situation. You need to have data available to identify escalations and tracking immediately and ensure the information gets to the right personnel so they can address the concern.


Escalation procedures in project management can involve multiple processes and personnel, so having a seamless system to keep the resolution process moving is essential to customer satisfaction.


With field service damage report tracking, you're able to have full visibility into the process and ensure appropriate steps are being taken to meet the clients' needs. Our client escalation management tools are tailored to your industry-specific requirements to provide optimized solutions.


Take advantage of powerful software features:


Track escalations & damages by assigning a tracking number and urgency level to each one, insuring swift resolution. The system even notifies supervisors when action is needed.

Upload all relevant data to the system, including pictures of damage for documentation purposes.

Improve your average closing time by monitoring the system’s built-in reporting features.

System alerts notify supervisors when action is needed.

Field Service Dispatch



Mobile Interface icon

GO AS PAPERLESS AS YOU WANT TO BE WITH 100% REAL-TIME VIEW

Mobile Interface

THE ABILITY TO VIEW ALL ASPECTS IN THE FIELD IN REAL TIME IS ONE OF THE GREATEST ADVANTAGES YOUR COMPANY WILL EXPERIENCE WITH PENGUINDATA WORKFORCE MANAGEMENT’S CUSTOMER ESCALATION MANAGEMENT AND DAMAGES MODULE

Our software offers full visibility into your operations, including past transactions with individual clients. You can use these in-depth insights to effectively resolve current damage reports and other issues.


When you work with our software for escalation in project management, you can get all the vital information you need on one intuitive platform. With critical data at your fingertips, you'll be empowered to promptly manage client escalation and keep your business on the right track.


You'll be able to view a wide range of data across your organization:


  • Appointment scheduling and digital history of all customer contact.
  • Priority classifications.
  • Tracking of insurance claims.
  • Assignment and routing of incident (supervisory role).