WORKFORCE MANAGEMENT:

Managing a workforce with all of its extensive requirements is a unique challenge. We effectively address the issues to help you effectively manage personnel for any mobile service industry segment. From work order entry, to invoicing and payroll, we have it covered.

• Say goodbye to multiple spreadsheets, boxes and paper forms. You'll be able to enter work orders into PenguinData's interface quickly and efficiently and they'll be searchable when you need them.
• Automate your entire invoicing and payroll process, including deductions. Easily create and reconcile invoices as well as create Pay sheets.
• Track key employee info, including driver's license expiration dates, insurance coverage, background checks and more. Helpful alerts make sure you stay in front of issues like lapsed insurance or invalid licensing.
• Review your weekly financials whenever you'd like. Displayed in real-time, metrics like your top grossing techs or revenue per tech become a more meaningful indicator of how well your company is performing … and they give you the ability to become more proactive than reactive.

Command your call center and easily manage from one location. Streamline your operations and improve customer service with technician routing and job tracking. The Virtual Whiteboard integrates GPS & Google Maps.

• Track every job to improve service levels. A built-in alert system notifies dispatch when a job is in jeopardy so they can assign resources appropriately. When married with our Virtual Whiteboard – which has complete GPS and Google Map integration and allows your dispatchers to see where technicians are at any given moment, jobs can be routed fluidly from one technician to the next throughout the day to avoid missed timeframes.
• Streamline operations and reduce truck rolls by routing technicians efficiently from a central location.
• Close out jobs on the fly upon completing, sending billing codes to payroll and invoicing.

Manage door-to-door field sales campaigns. All aspects of tracking sales routes are covered, including route management, dispatch and much more. View all pending sales established in the field, create real-time reports such as pending installs, pre-call summary, sales route summary and more.

• Close Routes
• Commit Sales to Workforce
• Manage Routes
• Sales Virtual Whiteboard (dispatching aspect)
• Address history and many other features

Setting quality control standards for contractors and mobile workforces is made easy with PenguinData’s Quality Control module. Get instant quality control feedback on performance issues, trends and conduct random job sampling to ensure your services meet specific requirements.

• Set a percentage of completed jobs to be randomly sampled.
• Get instant feedback on the status of any QC job, including access to any uploaded photos.
• Trend performance issues by monitoring pass/fail ratios and technician averages.
• Assign back-charges for jobs that do not pass QC. Send the back-charges for automatic invoicing.

MDU/Construction Bury Management provides a detailed tracking of all bury jobs from locates to completion.

• Efficiently route your workforce by routing directly from google maps where your job locations are displayed.
• Track all site surveys and underground locating tickets. Get alerts when locates are about to expire; our Google Map integration takes it a step further to make applying for locates even easier.
• Track all your bury, bore and splice work easily through one interface.
• Upload job data when provided electronically, saving you the time of manually entering it.
• Automate your payroll processing.
• Ensure projects remain on track with regular reporting on completion percentages, quality and more.

Go as paperless as you want to. All key functions can be performed in the field across PenguinData’s integrated platform of modules. Personnel have the ability to clock in & out of the field, so you can actively track overtime exposure in real time.

The ability to have 100% real-time view of all aspects in the field, as they happen, while being paperless, is truly one of the great advantages your company will experience once you integrate PenguinData Workforce Management.

• Audit Entry
• Tap Project Entry
• CPE List
• Escalations/Damages
• A Vehicle Inspection
• Safety Inspection
• QC/QA Entry
• Sales Routes
• Work Order Entry
• Employee Portal